Privacy Policy

Effective Date: 11-25-2025

Company Name: FHI Nexus

Website: fhinexus.com

At FHI Nexus, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services, including:

• FHI Nexus (User App)
• FHI Nexus Driver (Driver App)

By using our Apps, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register or use our Apps, we may collect:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Payment Information (handled securely via third-party payment gateways)
• Wallet Usage and Transaction Details

b. Location Information (Driver App Only)

For drivers using FHI Nexus Driver, we collect and process real-time GPS location data, including:

• Current location
• Route and travel path
• Delivery progress and proximity

This data is required to:

• Assign deliveries
• Enable real-time tracking
• Help customers and restaurants track orders
• Improve service efficiency and safety

Location tracking remains active only when the driver is logged in and on-duty.

c. Usage Information

May include:

• Ordered items and restaurant selections
• Order history and preferences
• Refund requests and status

d. Device & Technical Information

Such as:

• IP address
• Mobile device type and model
• Operating system
• App usage statistics
• Language and notification preferences

2. How We Use Your Information

Your information is used to provide, manage, and improve our services, including:

• Process and deliver food orders
• Assign delivery tasks to drivers and track delivery progress
• Display real-time tracking for customers
• Operate your digital wallet
• Send notifications (order updates, promotions, and alerts)
• Process refunds and disputes
• Multi-language support
• Improve user experience and app performance
• Provide customer support
• Comply with legal obligations

3. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance app experience, remember preferences, and analyze system performance.

4. Data Sharing

We share information only in these cases:

• Restaurant Partners: To process and manage food orders
• Delivery Drivers: To fulfill and track delivery orders
• Customers: To enable delivery contact and real-time tracking
• Payment Providers: For secure transactions and refunds
• Service Providers: Customer support, analytics, notifications
• Legal Authorities: When required by law

We do not sell or trade personal data to third parties.

5. Data Security

We protect your information using industry-standard methods, including encryption, secure servers, and SSL technology. However, no electronic transmission is 100% secure.

6. User Rights

a. Access & Update

You may view and update your personal information within your account.

b. Account Deletion

You may delete your account by:

Menu → Delete Account → Confirm

Once confirmed, your personal data will be permanently deleted unless retention is required by law.

c. Opt-Out from Notifications

You may disable push notifications through your device or app settings.

7. Refund-Related Information

For canceled or unsuccessful orders, limited personal and transaction details may be required to process refunds under our policy and payment gateway rules.

8. Children’s Privacy

Our services are not intended for users under 13. If we discover such data has been collected, it will be deleted immediately.

9. International Data Transfers

Your data may be processed in other countries. By using our Apps, you consent to international data transfers under applicable data protection laws.

10. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be reflected with a revised Effective Date at the top.

11. Contact Us

For questions or requests regarding this Privacy Policy, contact:

Company: FHI Nexus

Email: admin@fhinexus.com

Phone: +92 345 5792606

Address: Malikwal

Website: fhinexus.com